Question 1

Is the smart feeder suitable for multiple cats?

Accepted Answer

Yes, the PetChoice Atlas is designed specifically for multi-cat homes. The built-in AI camera identifies individual cats and can dispense customized portions for each cat, ensuring fair and tailored feeding without collars or tags.

Question 2

What types of cat food does it support?

Accepted Answer

The feeder supports dry food and kibble with sizes between 2-12mm. It is not suitable for wet food, as the dispensing mechanism is designed for dry kibble only.

Question 3

How does the AI cat recognition work?

Accepted Answer

The feeder uses a built-in camera and an on-device AI model to identify individual cats by their physical features. No collar, tag, or microchip is required. The system learns each cat's appearance during a brief setup process.

Question 4

Does it require Wi-Fi?

Accepted Answer

Yes, a 2.4GHz Wi-Fi connection is required for app features such as remote monitoring, schedule adjustments, and feeding notifications. Once configured, the basic feeding schedule continues to operate even without Wi-Fi.

Question 5

What's the food capacity?

Accepted Answer

The feeder holds 5 liters, which is approximately 2kg of dry food. This is typically enough for two cats for about one week, depending on feeding portions.

Question 6

How long does setup take?

Accepted Answer

Setup takes about 10-15 minutes, including unboxing, physical assembly, app download, Wi-Fi configuration, and cat profile creation.

Question 7

Can I set different feeding schedules for each cat?

Accepted Answer

Yes, the AI recognizes each cat individually and can dispense different portion sizes at different times. You can set personalized feeding plans for each cat through the app.

Question 8

What happens if the Wi-Fi goes down?

Accepted Answer

The feeder continues operating on its last configured schedule. App features such as remote monitoring and schedule changes are unavailable until the connection is restored. Scheduled feedings will proceed as normal.

Question 9

Does it have a camera?

Accepted Answer

Yes, the feeder has a built-in camera used for AI cat recognition and remote monitoring. You can view a live feed through the app at any time.

Question 10

How do I clean the feeder?

Accepted Answer

Detach the food tray and hopper, wash them with mild soap and warm water, and dry thoroughly before reassembly. Do not submerge or wash the electronic components. Refer to our cleaning guide for detailed instructions.

Question 11

How often should I clean it?

Accepted Answer

We recommend a daily wipe of the food bowl, a weekly deep clean of detachable parts, and a monthly full disassembly for thorough cleaning.

Question 12

Can I put parts in the dishwasher?

Accepted Answer

The food tray is top-rack dishwasher safe. Do not wash electronic components or the main body in the dishwasher. Always refer to the user manual for specific cleaning instructions.

Question 13

Where can the feeder be shipped?

Accepted Answer

Currently, we ship within the United States only. We do not ship to PO boxes or APO/FPO addresses. International shipping is not available at this time.

Question 14

What's the return policy?

Accepted Answer

We offer a 30-day return policy from the delivery date. The product must be in its original condition with all accessories included. Please contact support before initiating a return.

Question 15

What's the warranty?

Accepted Answer

The feeder comes with a 12-month manufacturer warranty covering defects in materials and workmanship under normal use.

Question 16

How long does shipping take?

Accepted Answer

Standard shipping takes 3-5 business days within the US. Express shipping (1-2 business days) is available at an additional cost.

Question 17

What phones are compatible?

Accepted Answer

The app requires iOS 12+ or Android 8+. The feeder itself works independently of phone compatibility once configured.

Question 18

Can I use it for a single cat?

Accepted Answer

Yes, the feeder works perfectly for single-cat homes. However, some AI multi-cat features may be more than what a single-cat household needs.

Question 19

Does it work with very large cats?

Accepted Answer

Yes, the feeding area is designed to accommodate most cat sizes, including large breeds such as Maine Coons.

Question 20

Can multiple family members use the app?

Accepted Answer

Yes, up to 5 family members can share access to the same feeder through the app. Each member can view the live feed and feeding history.

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